Frequently Asked Questions

This Agreement was last modified on June 1st 2019

Shipping Information

What Shipping Methods Are Available?

Our products are shipped via Canada Post, UPS, USPS, FedEx and other third party shipping parties. We work with a variety of shipping companies to ensure they get delivered to our customers.

How Long Will it Take To Get My Package?

Orders before 2PM EST will be shipped on the same day. Depending on the shipping method selected, your package can take anywhere from 1-7 business days.

How Do I Track My Order?

You can track your Order by entering your Order ID and e-mail at the track order link at the top of each page.

Do I Need An Account To Place Order?

An account will be created at checkout if you do not have an account.

More FAQs

What Shipping Methods Are Available?

Our products are shipped via Canada Post, UPS, USPS, FedEx and other third party shipping parties. We work with a variety of shipping companies to ensure they get delivered to our customers.

How Long Will it Take To Get My Package?

Orders before 2PM EST will be shipped on the same day. Depending on the shipping method selected, your package can take anywhere from 1-7 business days.

How Do I Track My Order?

You can track your Order by entering your Order ID and e-mail at the track order link at the top of each page.

How Do I Place an Order?

Browsing

Start browsing all of our products here: Shop.  Once you choose your category, browse through the catalog of products until you find something you like.

Adding to Cart

From the product page, pick your product.

Once you find your right size, click “Add to Cart”.

Click “View Cart” to place your order or “Continue Shopping” to add the item to your cart and keep shopping for more.

Viewing or Changing your Cart

Once you’ve added all the items to your cart, begin the checkout process. Click the cart icon in the top right corner to review your shopping cart. You can change or update any items in your cart.

To take something out, click ‘Remove’ next to the design image. To change the quantity, update the number in the quantity filed and click ‘Update’.

You can also add any gift, store or coupon codes you plan to use at this step.

Once your cart is all set, click ‘Check out’ to proceed to checkout.

Checkout

This process involves 3 steps: Shipping Info, Shipping Method and Payment Info. Fill in the appropriate information on each step and click ‘Continue’.

If there are any issues with information entered, an error will pop up with information on what to do in order to proceed. If you’d like to change anything during the checkout process, go to the appropriate section and click ‘Edit” to make changes.

Once you’ve filled out the Shipping Info, selected the Shipping Methods for each shipment of your order, and entered your Payment info, click “Place your order!” on the final step to submit your order.

You’re all set! We’ll send over an email with your order information to confirm and another email when your order is shipped out.

How Should I to Contact if I Have Any Queries?

You can e-mail our support staff at support@labelbasic.com with your inquiry.

Do I Need an Account to Place an Order?

You don’t need to have an account to place an order with LabelBasic. You can simply shop, add items to the cart, and check out. When you place your order, you can provide an email address for order confirmations so you can track your order.  Doing so won’t create an account and it won’t result in a subscription to e-mail newsletters unless you choose to subscribe.

With an account, you’ll be able to see your order history, any wish lists you’ve created, and the shipping addresses you’ve used will be saved for future purchases. An account can be created before you start shopping by clicking the “create my account” button (image below), before you check out and place your order, and immediately after your order is placed.