We understand that you might change your mind.
You can return any color label printer or printer accessories ordered free of charge, within 30 days of delivery. The 30-day window starts on the day you effectively receive the item at your delivery location.
Unopened Blank Label Rolls and Software can be returned within 30 days of delivery. The 30-day window starts on the day you effectively receive the item at your delivery location. A 15% restocking fee is subject to these products.
To notify us of your return, please contact our customer support team through live chat or email.
Once we are informed of your intent to return your order, you will have 14 days to send us back the item from the date of your return notification to us.
You do not have to provide any reason for the return. However we would love to get more feedback on the reason of your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.